Support

Help for Morph (Dream Journal AI: Morph) on iPhone and the web.

It helps to include your device model, iOS or browser version, the app version (Profile, at the bottom), and what you were doing when the problem happened. Please don't send the content of your dreams unless it's needed to explain the issue.

Common fixes

My dream didn't save or the interpretation is stuck

Interpretations are written on our servers, so Morph needs an internet connection. Check your connection, then close and reopen the app. If a dream still shows no interpretation after a few minutes, email us with the approximate time you recorded it.

Voice recording doesn't work

Morph needs microphone access to record. On iPhone, open Settings → Morph and turn on Microphone. In a browser, allow microphone access for app.getmorph.app when prompted, or from the site settings next to the address bar.

I'm not getting reminders

Check that notifications are allowed in Settings → Notifications → Morph, then set your wake time and bedtime reminders in the app under Profile.

The app changed language, or I want a different one

Morph is available in English, Arabic, Chinese, Japanese, Korean, Spanish, French and Portuguese. You can choose the language from within the app.

Something looks broken after an update

Update to the latest version from the App Store, then restart your phone. If it continues, email us with a screenshot.

Subscriptions

Manage or cancel

Subscriptions bought on iPhone are billed and managed by Apple. Open apps.apple.com/account/subscriptions, or on your iPhone go to Settings → your name → Subscriptions → Morph. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep access until the end of the period you've paid for.

Web app purchases

Pro bought on app.getmorph.app is billed by Stripe: US$3.99 per week or US$9.99 per year, both auto-renewing, or US$11.99 once for lifetime access. To cancel your plan or update your card, open the web app, go to Profile and tap your plan — that opens Stripe's billing portal. Web purchases belong to the account you used on the web and aren't restored through an Apple ID. For a refund, email support@rrdl.io.

Restore purchases

If you reinstalled Morph or moved to a new iPhone, open the subscription screen in the app and tap Restore Purchases while signed in to the same Apple ID you used to subscribe. Because Morph accounts are anonymous, your subscription follows your Apple ID rather than an email address.

Refunds

Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.

Your data

Export your journal

In the app, go to Profile → Export journal, or email support@rrdl.io with the subject "Export my journal". We'll send your dreams as a PDF along with your audio recordings.

Delete your account and data

In the app, go to Profile → Delete account. This permanently deletes your journal, voice recordings and interpretations. You can also email support@rrdl.io and ask us to delete your data. Deleting your account does not cancel an Apple subscription; cancel it separately as described above.

Privacy

Read how we handle your dreams and recordings in our Privacy Policy. Use of Morph is governed by our Terms of Use.

A note on interpretations

Morph's interpretations are for reflection and entertainment. They are not medical, psychological or religious advice. If your dreams are distressing or affecting your sleep or wellbeing, please speak to a qualified professional.